I help organisations change for the better. This can as part of my role within the organisation, or as an external consultant.
This can involve clarifying the vision and focus of the organisation, clarifying structures and responsibilities, or the use of IT to improve the efficiency of operation.
However, when helping organisations change, my philosophy is to recognise that change is always hard, so I focus on stimulating productive change only in those small elements that have become dysfunctional.
I believe that people, their perceptions and misperceptions are usually more important than processes, so my approach is much influenced by the Appreciative System thinking approaches of Sir Geoffrey Vickers (my Grandfather) and the unfreezing techniques developed by the organisational psychologist Edgar Schein